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Welcome to QED Transcription Service |
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QED Transcription Service, Inc. was incorporated in Arkansas in 1994 but has formally been in the transcription business since 1988. We currently provide transcription services to health care providers ranging from acute care hospitals to specialty clinics. QED is exclusively in the Transcription Business. We do the work of transcribing documents. We know it well. We do our job well. We are respected by our customers and competitors. We expect to stay in the transcription business, involved in those activities which promote quality patient care through the documents which we transcribe. Whether our role is being your exclusive, 100% outsource vendor or transcribing backup and overflow dictation in support of your transcription department mission, we understand that it requires covering vacations, holidays and weekends; slacking off when dictation is slow; beefing up when dictation is heavy; adjusting to FTE changes. ACCURACY EXPECTATIONS: In an article from the Journal of the American Association for Medical Transcription (Vol 11, No. 3, May-June 1992, pp. 32-33) author Stella Olson points out that "A medical report with content errors, typos, grammar and punctuation errors will at some time be returned for correction. The re-doing of that report will at least duplicate its original cost, and in some instances it will escalate to two or three times that original cost.” And that statement addresses only the issue of expense - not the detrimental impact on turn-around time and impact on quality of patient care. If anything, Ms. Olson's estimate is probably on the conservative side when one factors in the extra work created for hospital employees, along with physician dissatisfaction and negative effect regarding patient care. Every medical transcriptionist who works for QED has either received training through years of employment as a transcriptionist or, alternatively, has been trained by our professional staff. Each potential trainee is given a series of pre-employment tests and interviews which establish their grammar, spelling and medical terminology skills. While in training, all work produced is checked by listening to the corresponding dictation until the staff is satisfied that the quality of the work meets QED's quality expectations. QUALITY CONTROL: For established transcriptionists, the first level of review of reports takes place by the assessment of the transcriptionist herself by notating on her transmittal sheet which documents she feels need to be looked at by a QC supervisor. These questions and/or "blanks" are referred to one of our in-house supervisors who completes the report. Additionally, the transcriptionist's questions and blanks are answered and forwarded back to her for almost instant feedback resulting in enhanced quality. QUALITY AUDITS: Transcriptionists are regularly monitored by QED supervisors, who average 15+ years of hospital transcription experience. By pulling random reports and matching them to the doctors' dictations, work is checked for accuracy, grammar and content. STRENGTHS: The respectful way we treat our employees bodes well for recruiting good quality people. By paying them well, giving them a range of employee benefits and at the same time offering them the option to work from home, we are an attractive employer. WORKFLOW MANAGEMENT: We employ transcription dispatchers whose exclusive and continuous duty is to manage workflow to and from our transcriptionists and our customers. This is a 24 hour per day, seven day per week management challenge. If a report is requested STAT, a dispatcher quickly pinpoints its status, and if transcribed immediately forwards it to the customer, or otherwise assigns the dictation to a transcriptionist who gives it top priority. This system enables QED to "turn around" a report in as little as 20 minutes - sometimes even less - depending on the length of the dictation. We are able to provide this "exception" service 24 hours a day, 7 days a week. DOWNTIME CONTINGENCY PLANS: At QED, we are very proud of our minimal downtime record. We define downtime as the inability to upload and/or print transcribed reports. We define downtime at QED as the inability to communicate with our customers and the inability of our transcriptionists to work.
SUMMARY: As you can see, we take our work seriously! We believe that the work we do for you is vital to the operation of your business, just as we believe that the work that we do contributes directly to the quality of patient care. Call us for details of our HIPAA and Internet strategy. |
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